What the support portal is designed to handle.
These are the core program types represented in the concept app. They map directly to the patient form, volunteer signup flow, and support chatbot so the organization can stay organized.
Consultations, referrals, and medicine access
Patients can submit their location, need, and description so the team can triage and contact them quickly.
Doctors, students, logistics, and social support
Volunteers can register with their background and availability, making it easier for coordinators to assign work.
FAQ chatbot and priority scoring
The chatbot answers common questions, while triage helps surface urgent requests faster.
Operational view for coordinators
All submissions appear in one place with filters, statuses, and AI-generated summaries for quick review.
Typical workflow
- Patient or volunteer submits a form.
- AI triage scores patient urgency.
- Admin panel shows the prioritized queue.
- Team follows up with the right action next.